Get The Answers You Need When You Need Them
It’s officially been a year since we launched our service desk and what a year it has been! Whoo hooo !
The All-Important Stats:
Lets look at those statistics that make all the difference when you are chosing your service desk:
What you get with us:
Calls
Direct Access to second line and consultants, who work on your query
With over 95% of calls Solved on first contact
No more waiting for an answer, allowing you to continue with what you’re doing!
Giving you piece of mind that when you allocate time to get on with that report, or a time sensitve item needs doing right now, you will have the support you need.
Tickets
98.6% solved within 24 hours
0 Breaches of SLA terms
Standard SLA terms for tickets are first response within 24 hours, and resolved within 5 working days.
As you can see we're smashing it out of the park, with over 98% being fully resolved within 24 hours. Great work team, keep it up!
Savings
Average 10% + saving on joining us
Includes MATs & Schools
Bespoke services including Consultation days
Let's face it, who doesn't like savings and getting a better service delivered!
With contracts taylored to you, from across an entire Trust to individual Schools.
Your needs matter and we've got you covered!
Get in touch and let us make your support the best it can be!
Info@swyft.org.uk or call us on 01376 433 633
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